Shipping Policy

We are committed to delivering your orders quickly and efficiently. This Shipping Policy outlines our shipping procedures, costs, and delivery times to ensure you have a smooth and satisfying shopping experience.

1. Order Processing

1.1 Processing Time

• Orders are processed within 7-14 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

1.2 Order Modifications

• Once an order is placed, we begin processing it immediately. If you need to make changes to your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that we may not be able to modify orders that have already been processed.

2. Shipping Rates and Delivery Estimates

2.1 Domestic Shipping

• We offer [Standard/Express] shipping options for domestic orders. Shipping costs are calculated based on the weight, dimensions, and destination of your order.

2.2 International Shipping

• We ship internationally to countries in America, Europe and Africa. International shipping rates vary based on destination and package size. Please note that delivery times for international orders may vary due to customs processing and other factors.

2.3 Free Shipping

• We offer free standard shipping on orders over N100,000 within Lagos. This offer will be automatically applied at checkout.

3. Shipment Confirmation and Order Tracking

3.1 Shipment Confirmation

• Once your order has shipped, you will receive a shipment confirmation email with your tracking number(s). The tracking number will be active within 24 hours.

3.2 Tracking Your Order

• You can track your order using the tracking number provided in your shipment confirmation email. If you have any issues with tracking, please contact our customer service team for assistance.

4. Shipping Restrictions

4.1 P.O. Boxes

• We do not ship to P.O. Boxes or APO/FPO addresses. Please provide a physical address for delivery.

4.2 Restricted Items

• Certain items, such as hazardous materials or oversized products, may have shipping restrictions. These items will be clearly marked on their product pages.

5. Delays and Issues

5.1 Shipping Delays

• While we strive to meet our estimated delivery times, unforeseen circumstances such as severe weather, natural disasters, or customs delays may impact delivery. We appreciate your understanding and patience during such events.

5.2 Lost or Stolen Packages

• We are not responsible for lost or stolen packages after they have been marked as delivered by the carrier. If your package is lost or stolen, please contact the carrier directly for assistance. If you need further support, feel free to reach out to our customer service team.

5.3 Undeliverable Packages

• If a package is returned to us as undeliverable, we will contact you to arrange reshipment. Additional shipping charges may apply.

6. Customs, Duties, and Taxes

6.1 International Orders

• Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Zybaworld is not responsible for these charges if they are applied and are your responsibility as the customer.

6.2 Customs Delays

• International orders may experience delays due to customs clearance processes. Please allow additional time for delivery in such cases.

7. Damaged Items

7.1 Inspecting Your Order

• Please inspect your order upon receipt and contact us immediately if the item is damaged, defective, or incorrect. We will arrange for a replacement or refund as necessary.

7.2 Filing a Claim

• To file a claim for a damaged item, please provide photos of the damage and your order number when contacting our customer service team.

8. Questions and Contact Information

If you have any questions about our shipping policy or need assistance with your order, please don’t hesitate to contact us:

• Email: info@zybaworld.com
• Phone: +2348084146309

Thank you for shopping with us. We value your business and strive to ensure your order is delivered safely and on time.